Sunshine Ace Hardware

With 5 locations in and around Naples, these guys do customer service right. In a world full of Home Depot and Lowes competing for "most mediocre" distinction, it's nice to know that someone is trying - and getting it right.

If they're not careful, they just might win one of next year's Coine Awards for Customer Service Excellence. And do you know how they do it? Management follows the Platinum Rule: "Treat your employees the way you want them to treat your customers." We've met some of the top brass, and they really are coming from the right place.

http://www.sunshineace.com/. 239-262-2940.