Wachovia

We first heard about the superb customer service at Wachovia from our friends at J.D. Power & Associates. Intrigued, we had to check it out. Well, the Coine family, companies, and foundation now have six accounts at this bank, and couldn't be happier.

Walking into our favorite branch, at Carillon Place, is like walking into Cheers: everybody knows your name, even if you've been away for a month or more. Lines are usually short or nonexistent (Note: usually). There are neat and clean public restrooms. Everyone is friendly and helpful. Want to deposit a wine jug full of change? Be their guest. And as for the inane greeter you find in some banks, well, never mind: the person at the entry desk at Wachovia is actually there to help you, not taunt you.

Does this sound like your bank? No? You owe it to yourself to give Wachovia a try.

They're all great, but we recommend the Carillon Place branch. Ask for Jon, Debbie, or Adriana. Tell them Naples Resource sent you.

http://www.wachovia.com/ 800-922-4684. / Carillon branch: 239-435-3310

Note: In Naples, Wachovia still keeps bankers' hours - one of two things that disqualified this otherwise outstanding company from winning a 2007 Coine Award for Excellence in Customer Service. While its hours are a big minus, they are in line with the rest of the banks in the city.