McCabe's Restaurant

"I've never seen a waitress actually clean a child's hands before." That is what Jane said as we left McCabe's Irish Pub on Fifth Avenue.

There's service and then there's service. You can't train someone to care about people - sure, you can train them to fake it, but it's easy to spot a faker. Jenn, our waitress, was no faker. She was exceedingly warm and highly efficient: that's the hallmark of Five-Star Customer Service.

For her performance tonight, Jenn wins this week's George Boldt Award, named after the first manager of the Waldorf-Astoria, who was paid $1 million a year back in the 1890s because of the superlative service he provided. (For more on George Boldt, go to http://www.coinetraining.com/).*

For employing Jenn, McCabe's gets this feature. Try them out. If your service is half as good as ours, you'll be glad you did.

http://www.mccabesirishpub.com/. 239-403-8777

*Editor's note: There is no actual weekly George Boldt Award, for one very compelling reason: you don't run into Jenns, or Tommys (see Wild Oats), or George Boldts more than once in a blue moon. We'd be lucky to find one award recipient per month; per quarter is more like it. And remember, the staff of trainers at Coine spends a lot of time "shopping" the customer service at all sorts of different companies.